Generali is a major player in the global insurance industry – a strategic and highly important sector for the growth, development and welfare of modern societies.

Generali Group Marketing team leads the Lifetime Partner transformation working cross functionally through a series of strategic initiatives. Global Customer Experience Team is responsible for:

• Support BUs to deliver an excellent customer experience to all our customers in each BU
• Establish Best in Class T-NPS programs leveraging customer insights & feedback to drive actions, ensuring key customer pain points are eliminated in all countries
• Drive cross-functional Differentiating Value Proposition Development across the Group creating awareness, injecting the voice of the customer in product development process, building insurance solutions enriched with Value Added Services
• Build Global Customer Experience Communities on key strategic topics to leverage internal best practices, knowledge sharing and scale up impactful actions
• Foster a customer centric culture across the group by leveraging customer feedback engaging all employees to work actively with customer feedback

We are an international team, collaborating with all BUs and stakeholders from various functions, all over the world. Within this unit we are looking for a Group Marketing – Value proposition intern to support with the program roll-out and oversight of market plans, to accelerate the development of customer centric propositions.

Key responsabilities of the role will be:

• Support setup & delivery of Service Design training programs in Markets
• Support data collection, BU plan review and follow up with Markets
• Perform analysis & identify key insights to engage relevant stakeholders (e.g.: customer feedback on products and services, etc.)
• Support Value Proposition Community setup & ongoing engagement

Please provide your CV in English

Generali is a major player in the global insurance industry – a strategic and highly important sector for the growth, development and welfare of modern societies.

Within Group Audit area we are looking for a talented and proactive intern that will be joining the IT Audit team.

Location would usually be in Milan or Mogliano Veneto, however, due to the current Covid-19 sanitary emergency, the internship will be virtual.

The intern will be involved in the following activities, first with the support of the tutor and then with growing autonomy:

• Supporting the execution annual Audit Risk Assessment on IT processes for the definition of the thematic audits (audit activities performed over several entities of the Group)
• Supporting the execution of the Audit Risk Assessment with analysis and comparison of the IT risk assessments of the entities of the Group, using data analysis tools such as Excel, IDEA
• Supporting the coordination of the countries involved in a thematic audit, through contacts with the audit functions of the Group in Western, Eastern and Central and Europe, America and Asia
• Analysis and comparison of the results of the audit activities of the Companies participating in a thematic audit through use of data analysis tools such as Excel, IDEA

Generali is a major player in the global insurance industry – a strategic and highly important sector for the growth, development and welfare of modern societies. Over almost 200 years, we have built a multinational Group that is present in more than 60 countries, with 470 companies and nearly 80,000 employees. Our Group aims to become the standard bearer and industry leader in the European retail insurance market, building on our existing base of 50 million retail clients, out of an overall total of 72 million.

With our Business Unit, Asset & Wealth Management, we aim at supporting business growth through the value of all our People, their skills, their drive for excellence, their knowledge and innovative approach.

Our Business Unit plays an integral part in the success of the Generali Group, building on our diverse competences, on our widely spread geographical presence and on our deep values. With over 1,900 employees and offices in over 10 countries worldwide, we believe we are a very solid player in the Asset and Wealth Management market. As a Business Unit, our culturally and geographically diverse team has a lot to build on you can find out by delving deeper into some of our main characterizing aspects.

The Business Strategy Integration office is in charge of supporting the BU’s Chief Executive Officer (CEO) in steering the strategic vision of the Business Unit (with a particular focus on Asset Management), developing its strategic guidelines and leading the implementation of its key projects and all other growth initiatives.

The successful candidate will support the Business Strategy Integration team of the Asset & Wealth Management Business Unit in monitoring and supervising the implementation of strategic projects concerning distribution, product development, finance, HR, etc…

In particular, he/she will support in:

• Steering strategic projects by supporting the senior stakeholders in defining the strategic guidelines and by coordinating meetings to discuss and prioritising new business initiatives
• Analysing the Asset Management Industry and assessing trends / opportunities in a data-driven way to provide internal stakeholders with insights and recommendations
• Managing cross-functional specific initiatives / projects with internal stakeholders and external suppliers (e.g.: PMO activity, …)
• Supporting the senior management gatherings with Generali Group Board of Directors, committees or analysts through ad-hoc content development

Generali Real Estate SGR è la società italiana di gestione del risparmio con sede sia in Italia che in Francia ed è incaricata di svolgere le attività di gestione dei fondi immobiliari. Insieme a Generali Real Estate SpA è uno dei principali asset manager immobiliari al mondo con circa 32 miliardi di euro di patrimonio immobiliare in tutto il mondo a fine 2020. Fa parte del Gruppo Generali, uno dei maggiori assicuratori globali con circa 70,7 miliardi di euro di capitale nel 2020 e 72.600 dipendenti in più di 50 paesi. Generali Real Estate gestisce le sue operazioni nei diversi mercati europei attraverso cinque piattaforme operative: Europa meridionale, Europa occidentale, Europa centrale e settentrionale, Europa centro-orientale e nordica e Citylife.

Le responsabilità principali della struttura Fund Management sono:

• Gestire il portafoglio del Fondo
• Definire il business plan del Fondo
• Mantenere la responsabilità della performance del Fondo
• Gestire il rapporto con gli azionisti

La risorsa sarà impegna nelle seguenti attività:

• Supporto alle analisi finanziarie dell’area di Fund Management
• Supporto alla predisposizione di business plan, cash flow, etc.
• Sensitivity di portafoglio o di singolo asset a supporto dell’attività di redazione/review delle strategie immobiliari e finanziarie dei Fondi
• Supporto al fund manager con focus su specifici progetti in corso
• Supporto all’attività di verifica delle valutazioni immobiliari del Fondo
• Supporto nella predisposizione di report e documenti per gli organi direttivi dei Fondi e della SGR

Generali Italia, primo Gruppo assicurativo italiano, posizionato tra i principali player mondiali di riferimento con un approccio innovativo e tecnologicamente all’avanguardia, opera su tutto il territorio nazionale fornendo un servizio ad oltre 6 milioni di clienti.

All’interno della funzione di Customer Experience Design e Canali Digitali stiamo ricercando una figura da inserire in tirocinio come Junior Service Designer a supporto del team di Service Design. La risorsa supporterà tutti gli aspetti della progettazione dei servizi legati al mondo assicurativo, dell’IoT e Health and Welfare al fine di garantire prodotti distintivi e vicini ai bisogni dei clienti.

Generali is a major player in the global insurance industry – a strategic and highly important sector for the growth, development and welfare of modern societies.

Within the Group P&C, Claims and Reinsurance aea we are looking for Junior Life Reinsurance Analyst to support the Reinsurance and Retrocession Manager.

The main tasks of the job will be:

• Analyse the profitability of reinsurance treaties
• Identify possible critical areas in the Terms & Conditions of Reinsurance agreements
• Elaborate appropriate contractual wording to address the T&C criticisms
• Identify possible critical areas in the products subject to reinsurance
• Identify possible initiatives to address any criticisms detected during the product analysis
• Measure the economic impact of available initiatives
• Support in data gathering and regular reporting from the Ceding Business Units
• Guarantee the correct data transfer to the Accounting/Admin System (SICS)
• Prepare supporting material for the Reinsurance and Retrocession supervisor

Key responsabilities of the role will include:

• In-ward reinsurance portfolio profitability analysis
• In-ward reinsurance portfolio accounting, day to day administration
• In-ward contractual documentation (wording and issuing)
• Analysis of the most efficient reinsurance solution (proportional and non-proportional) from the Business Unit perspective

Banca Generali (www.bancagenerali.com), a private bank leader in Italy in financial planning and in the protection of clients through a network of private consultants at the top of the sector in terms of skills and expertise/professionalism, is looking for a Digital Wealth Management Specialist for its Milan office.

The Digital Wealth Management structure has the objective to innovate, design and manage digital tools for the network of private consultants

The person who we are looking for have to deal with the following activities:

• Define business requirements for the development of new digital tools and functionalities for financial advisors
• Test new digital tools and functionalities
• Prepare communication and support material at the launch of new tools / features
• Monitor project activities and manage the relationship with internal and external parties involved in the project
• Manage and update the contents of digital tools
• Prepare reports and analytics
• Prepare benchmarking and market research on innovation and digitalisation

Generali Italia, primo Gruppo assicurativo italiano, posizionato tra i principali player mondiali di riferimento con un approccio innovativo e tecnologicamente all’avanguardia, opera su tutto il territorio nazionale fornendo un servizio ad oltre 6 milioni di clienti.

Generali Italia, per la sua area Property & Casualty, è alla ricerca di risorse per le attività di analisi dati e reporting.

In particolare, le risorse si occuperanno della seguente attività:

• Analisi quantitative delle esposizioni catastrofali
• Supporto nella predisposizione della reportistica periodica

Generali is a major player in the global insurance industry – a strategic and highly important sector for the growth, development and welfare of modern societies.

Within the Group Chief HR & Organization Officer aea we are looking for Group Talent Management Specialist to support all activities of the team of Group Talent Management and Strategic Sourcing of Generali.

Key responsabilities of the role will be:

• Support Talent Management Activities (Performance Management, Talent Review) to identity talents across the Group at all organizational levels
• Collect and maintain high quality data for key populations (ie. Senior leaders and Talents), running analysis and preparing xls reports and presentations
• Collaborate to organize and prepare talent reviews at functional level supporting the Global HR Community
• Support the team to implement new initiatives related to Talents career acceleration and engagement (eg. Future Owners program, Coffee with Leaders, etc.)

The candidate will have the opportunity to acquire an effective knowledge and develop the proper skills to deal with Talent Management processes and initiatives with a global reach.

The mission of the HR BP role within GOSP is to maintains and enhances the organization’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.

As HR BP assistant, you will be responsible in supporting the HR BPs in:

• Providing employees with information about HR policies and procedures and assist/advise line managers and employees on HR processes, especially recruitment, internal, external mobility, performance management, talent management, salary review.
• Maintaining organization staff by leading a recruiting ad interviewing program; counsel managers on candidate selection; conduct and analyze exit interviews; recommend changes.
• Recruiting internal staff  and temps/stage following the internal recruiment process and interacting with the dedicated corporate functions
• coordinating the implementation of  HR processes and policies in line with GOSP HR Guidelines
• contributing to the development of HR department goals, objectives, and systems
• Interfacing with Administration, Facility Management and Logistics for activities involving internal (and external) personnel.
• Use of SAP HR to manage specific sets of data
• Manage special administrative fulfilments (not provided by local administration, e.g. “denuncia categorie protette”, “gestione flotta aziendale”, “inserimento RDA”, jubilees, etc.) (I)
• Manage of generic collective mailbox

All’interno del team di Generali Italia stiamo ricercando un profilo di impiegato/a amministrativo/a, da inserire a tempo determinato, a supporto dell’ufficio di riferimento all’interno del Chief Life Officer di Generali Italia. Gli interlocutori principali saranno le altre strutture della Compagnia, ma anche clienti diretti e broker.

Nel nostro team potrai occuparti delle seguenti attività:

• Gestione di task specifici (es. relativi alle caselle mail dedicate, ticket di assistenza agenzie, etc.);
• Verifica e inserimento di dati nel sistema gestionale di Compagnia;
• Mappatura, analisi e semplificazione dei processi gestionali esistenti per la definizione del processo target;
• Gestione di richieste pervenute dalla rete vendita e/o da strutture interne (es. presa in carico, analisi e chiusura richiesta);
• Predisposizione del materiale nell’ambito del processo di vendita (materiale contrattuale, di offerta e trattativa);
• Interlocuzione con broker/clienti diretti sulle attività specifiche assegnate.

Generali is a major player in the global insurance industry – a strategic and highly important sector for the growth, development and welfare of modern societies.

Within the Group P&C Retail we are looking for P&C Analyst to support the Product/Portfolio Monitoring and Technical Control.

The main responsabilities of the role will be:

• Support the monitoring process of the Non-Life portfolio of Generali Group
• Data preparation and checks; analysis and interaction with Group Legal Entities, IT provider and other internal/external stakeholders
• Coordination and consolidation of overall P&C Key Performance Indicators to support main Group Head Office processes
• Support to additional team/department activities and projects

The main tasks of the job will be:

• Prepare and test the quality of data provided to Group Legal Entities and to the internal/external stakeholders involved in Non-Life monitoring process, in particular IT provider and other Group Head Office departments
• Coordinate and consolidate the overall P&C Key Performance Indicators to support main Group Head Office processes within fixed deadlines

Siamo leader nel settore assicurativo in Italia e nel Mondo e abbiamo un’ambiziosa strategia per diventare partner di vita dei nostri clienti. Per questo sviluppiamo nuovi servizi alla persona (prevenzione, assistenza, etc.) che affiancano l’offerta assicurativa tradizionale facendo forte leva sui canali digitali.

Nell’ambito della struttura Business Operations & Service Delivery ricerchiamo una figura da inserire a tempo determinato per garantire la corretta gestione del portafoglio polizze Retail Auto, Danni non Auto e Vita Individuali e in particolare delle operazioni connesse alla gestione amministrativa delle emissioni, delle liquidazioni e delle operazioni di post vendita nonché dell’assistenza alle reti.

Principali Attività

• Gestione amministrativa del portafoglio polizze Retail, in particolare operazioni di emissione, post vendita, liquidazione e gestione incassi di premio
• Assistenza amministrativa alle agenzie per i contratti Retail
• Supporto di secondo livello all’attività di gestione dei reclami
• Gestione amministrativa delle richieste di liquidazione provenienti direttamente in Direzione dai Clienti
• Supporto ai responsabili nell’attività di analisi, reporting, monitoraggio dei più significativi fenomeni dei processi del portafoglio e supporto nella scrittura di analisi funzionali per la richiesta di evolutive di sistema

Siamo leader nel settore assicurativo in Italia e nel Mondo e abbiamo un’ambiziosa strategia per diventare partner di vita dei nostri clienti. Per questo sviluppiamo nuovi servizi alla persona (prevenzione, assistenza, etc.) che affiancano l’offerta assicurativa tradizionale facendo forte leva sui canali digitali.

All’interno della struttura Business Operations ricerchiamo una figura da inserire con contratto a tempo determinato per supportare le attività operative dell’Assistenza Applicativa IT.

Principali attività:

• Qualificare, categorizzare e risolvere le richieste di assistenza pervenute attraverso ticket provenienti dalle agenzie, dalla rete di vendita, dalle strutture di direzione e dalla clientela relativamente agli applicativi target delle varie LOB (Auto, No Auto, Vita, Contabilità, Commerciale..)
• Rispondere alla richiesta di supporto e risolvere l’incident al primo contatto dove possibile, in accordo con gli SLA e le procedure aziendali
• Identificare ed implementare tutti i possibili workaround che permettano la risoluzione dell’incident e il ripristino del servizio
• Trasferire la richiesta di supporto di Livello 2 qualora non esistano workaround disponibili
• Effettuare il trasferimento o la comunicazione della chiusura incident secondo procedura
• Eseguire sessioni di analisi degli incident
• Verificare e documentare che tutti i dati (inventari, configuration management records, …) siano aggiornati e riflettano la risoluzione dell’incident

Generali Italia, primo Gruppo assicurativo italiano, posizionato tra i principali player mondiali di riferimento con un approccio innovativo e tecnologicamente all’avanguardia, opera su tutto il territorio nazionale fornendo un servizio ad oltre 6 milioni di clienti.

All’interno dell’unità organizzativa Contact Center Claims stiamo cercando persone da inserire a tempo determinato per svolgere attività inbound, provvedere alla corretta apertura e gestione delle pratiche relative a sinistri auto, fornire tutte le informazioni di primo livello al cliente, direttamente o tramite altre unità organizzative competenti, nel rispetto delle procedure aziendali. L’attività è svolta attraverso canali telefonici e telematici mediante l’utilizzo di applicativi gestionali secondo le procedure vigenti.

Il/la candidato/a si occuperà di:

• Apertura del danno in Front Office e Back Office
• Verifica regolarità amministrativa attraverso sistema informatico
• Gestione documenti in entrata
• Lavorazione PEC
• Gestione seguiti sinistri
• Erogazione di informazioni su danni già denunciati
• Sollecito documentazione mancante
• Gestione della posta che transita al Contact Center